Refund Policy

How Refund Requests Are Assessed

At Ecom Scaling Agency, this policy explains how refund requests are reviewed, when refunds may apply, and which services, fees, or project circumstances are non-refundable.

Refund Policy

Ecom Scaling Agency Refund Policy

Ecom Scaling Agency allows refund requests within 30 days of order placement and reserves the right to end this offer at any time, with or without notice, depending on the circumstances.

This offer applies only to requests made after reviewing the initial onboarding, strategy outline, setup plan, or first-stage deliverables. Requesting revisions, approvals, implementation, account setup, or further work counts as continuing the project and voids this guarantee. Clients must provide prompt feedback, required account access, and approvals so the work can proceed.

I. Client Non-Responsiveness

Orders are not eligible for a refund if the client remains unresponsive for 15 days. If a personal issue prevents a response, the client may email us to request that the project be placed on hold.

II. Service Package Forfeiture

No refund applies when a client chooses to discontinue the store setup, marketplace management, automation, virtual assistant, or channel-build portion of a package after 30 days. The project can instead be placed on hold and resumed later.

III. Additional Revisions or Non-Responsiveness

Requesting additional revisions forfeits the refund right described above. This includes any change to store setup, listings, product research, automation workflows, platform strategy, or approved first-stage deliverables, regardless of complexity.

You also forfeit refund eligibility if you do not respond promptly to a status notification from Ecom Scaling Agency.

IV. Finalizing Part of an Order

Once any part of an order is finalized, the remaining package is no longer eligible for a refund.

V. Non-Refundable Fees

24-hour rush delivery fees, urgent service fees, expedited setup fees, and priority change requests are non-refundable.

VI. Change of Mind

A change of mind does not make an order eligible for a refund.

VII. Specific Refund Conditions

Agencies, resellers, and anyone ordering on behalf of another entity are not eligible for refunds. An order cancelled before delivery of the initial onboarding work, strategy documents, setup plans, product research, store assets, or other first-stage deliverables is eligible for a refund.

We return 100% of any duplicate charge. You may also claim a refund if the service does not meet commitments made at the time of sale or deliverables are not provided under the delivery policy. Evidence of the relevant commitment is required.

For bundle packages, such as Amazon automation, Walmart management, Shopify dropshipping, TikTok Shop, YouTube automation, Facebook Marketplace, virtual assistant support, account reinstatement, or other service combinations, refunds will be based on the services already availed. If there is discontinuation of a certain service included in the bundle package, the refund must be claimed before the initiation of that service.

When Refund Eligibility Does Not Apply

The Ecom Scaling Agency refund policy does not apply if:

  • You have chosen a special package.
  • The primary strategy, store setup, or service direction has been approved.
  • You have requested revisions.
  • The cancellation is for reasons unrelated to the company.
  • You have not contacted the company for more than 2 weeks during the project.
  • Company policies have been violated.
  • Another company or service provider has been approached for the same project.
  • The onboarding brief, marketplace information, account access, or product information is lacking required details.
  • A complete platform, package, store model, or service direction change has been demanded.
  • The refund request is submitted after the applicable deadline.
  • The business is closing, changing its name, or changing its business.

Promotional Offers

Purchases made under promotional offers are non-refundable. Review the applicable terms and conditions before purchasing a promotional package.

Service-Related Refund Limits

A change of mind, disagreement with a business partner, or any other reason unrelated to the service does not qualify for a refund under any circumstances.

For service bundles, dissatisfaction with one service can qualify only that service for a refund, not the entire bundle.

No refund is available more than 7 days after the purchase date.

Third-party or recurring services and costs, including but not limited to social media management, SEO, domain registration, web hosting, marketplace fees, software subscriptions, ad spend, supplier costs, and platform charges, are not entitled to refunds under any circumstances.

In case of store builds, websites, marketplace accounts, automation workflows, product research, listings, or channel setup, refunds will not be entertained once the client has approved the direction and the work has moved into implementation, development, publishing, or management.

Communication and Delivery

All communication between the Ecom Scaling Agency team and the customer should be documented on the registered email address provided by the customer.

For order delivery, the company shall contact the customer through the email address provided by the customer at least three times. In case of no response from the customer after three emails, including delivery and reminders, and the expiry of seven consecutive working days from delivery of the project, the project shall be deemed accepted by the customer.

The company shall not be liable for refunds after this date, as the company has already deployed resources for project fulfillment and allowed reasonable time for the customer to respond.

The money-back guarantee becomes void for the contract or project if the customer does not respond through their registered email address for 10 consecutive days. Ecom Scaling Agency reviews and applies this offer at its own discretion.

Project Cancellation and Ownership

Ecom Scaling Agency reserves the right to reject a project or cancel a contract whenever it considers necessary.

After a refund, you will not have any rights to use the strategies, research, product lists, listings, store assets, automation workflows, SOPs, deliverables, or project materials for any purpose. They will be the sole property of Ecom Scaling Agency, and the company will be the rightful owner of those materials.

Contact

For questions about refund eligibility or to request a review, contact Ecom Scaling Agency using the details below: